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Zendesk Help Scout

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Collaboration Notifications Mobile-Friendly Customer Support Privacy-Focused Email Integration Multi-language Ticketing System Shared Inbox Help Desk Conversation Management

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Last Updated: 01-01-2023 12:00 AM (UTC)

Freescout

Step right up to the marvelous world of FreeScout, the open-source superhero in the realm of help desks and shared inboxes! Imagine Zendesk and Help Scout had a baby, and it decided to go rogue, living off the grid – that's FreeScout for you. With the freedom to host on RepoCloud, you'll be the puppet master of your customer support theater, pulling strings without the pesky peepers compromising your privacy. This lightweight champion packs a punch, juggling an infinite number of support agents, tickets, and mailboxes with the grace of a seasoned circus performer. It's like having an army of diligent bees in your pocket, ready to buzz with seamless email integration, auto-magical replies, and secret agent notes. Watch conversations do the tango with features like forwarding, merging, and moving. And it's not just desktop-friendly – this little wizard waltzes through mobiles and speaks multiple languages! Get star-struck with starred conversations, avoid bumper cars with collision detection, and tailor your notifications to be as flexible as a contortionist. But wait, there's more! FreeScout plays nice with the cool kids – Slack, WhatsApp, Facebook, and Telegram. It's a polyglot with ticket translations, a smooth talker with live chat, a timekeeper with time tracking, and a meticulous organizer with custom fields. All the bells and whistles of the big leagues, but with a price tag that's as friendly as a RepoCloud-hosted app can be. FreeScout: because professional customer support shouldn't cost you an arm, a leg, or your firstborn!

Freescout
Freescout
Freescout

Benefits

  • Cost-Effective Customer Support Solution
  • FreeScout is a free, open-source help desk and shared inbox solution that provides a cost-effective alternative to paid services like Zendesk and Help Scout. It allows businesses to offer professional customer support without incurring high costs.
  • Privacy and Control
  • As a self-hosted solution, FreeScout gives you complete control over your data and operations. It ensures your privacy and prevents you from being locked into a service you don't control.
  • Unlimited Support Agents and Tickets
  • FreeScout does not limit the number of support agents, tickets, or mailboxes you can have. This allows for scalability and flexibility in managing your customer support.

Features

  • Multilingual Support
  • FreeScout supports multiple languages, making it a versatile tool for businesses with a global customer base.
  • Seamless Email Integration
  • FreeScout integrates seamlessly with your email, ensuring smooth communication with customers.
  • Advanced Conversation Management
  • FreeScout allows for advanced conversation management, including starred conversations, auto replies, internal notes, forwarding and merging conversations, and more.
  • Real-Time Reports
  • FreeScout provides real-time reports, helping you monitor and improve your customer support performance.
  • Integration with Various Platforms
  • FreeScout can be integrated with various platforms, including Slack, WhatsApp, Facebook, and Telegram, for efficient communication and support.
  • Knowledge Base and Live Chat
  • FreeScout includes a knowledge base for self-service support and a live chat feature for real-time assistance.
  • Custom Fields and White-Labeling
  • FreeScout allows for customization with custom fields and white-labeling, enabling you to tailor the tool to your business needs.