Benefits

• Efficient Customer Engagement
• Chatwoot is a powerful customer engagement suite that allows businesses to manage their customer interactions across multiple channels. It provides a streamlined platform for handling customer queries, ensuring quick responses and high productivity.
• Multi-Channel Support
• With Chatwoot, businesses can stay connected with their customers across various platforms including email, Facebook, Instagram, Line, SMS, Telegram, Twitter, and WhatsApp. This ensures a seamless customer experience, regardless of the communication channel.
• Real-Time Insights
• Chatwoot provides real-time insights into your conversations and agent performance. It allows businesses to track their customer satisfaction score on autopilot, ensuring continuous improvement in customer service.

Features

• Shared Inbox
• Chatwoot offers a shared inbox feature that allows teams to collaborate and solve customer queries together. This ensures efficient workload management and faster resolution of customer issues.
• Automations
• Work smarter with Chatwoot's automation feature. It allows businesses to perform key actions on multiple conversations at once, saving time and improving efficiency.
• Live Chat Channels
• Chatwoot provides live chat channels to facilitate real-time communication with customers. This feature enables businesses to provide instant support and enhance customer satisfaction.
• Chatbots
• Chatwoot's chatbot feature allows businesses to automate conversations, providing quick responses to customer queries and improving agent productivity.
• Mobile Apps
• Stay connected with your customers on the go with Chatwoot's mobile apps. It ensures uninterrupted customer service, regardless of your location.
• Integrations
• Chatwoot can be integrated with various platforms including Slack, Dialogflow, and more. This allows businesses to extend Chatwoot's functionalities for back-office operations and other use cases.